Privacy Policy

This Privacy Policy explains how RANKSARTHI- NEW GEN PRIVATE LIMITED ("Rank Sarthi", "we", "us" or "our") collects, uses, stores and protects personal information when you use ranksarthi.com, create an account, use our academic resources, assessments, calculators, test-preparation features, contact forms or other Rank Sarthi services.

Our services are primarily designed for students preparing for examinations such as JEE, NEET and NDA, as well as parents, educators and institutes.

1. Information We Collect

Account information

When you create or use a Rank Sarthi account, we may collect information such as your:

• name
• email address
• mobile number
• login credentials
• class or academic level
• target examination
• city
• school or institute
• parent or guardian information where applicable

Passwords, where used, should be stored using secure one-way hashing and not as readable plain-text passwords.

Academic and assessment information

When you use tests, practice tools, diagnostics, study planners or other academic features, we may collect information such as:

• questions attempted
• answers submitted
• correct and incorrect responses
• unanswered questions
• scores
• time spent
• test completion information
• subject and topic performance
• self-assessment information
• study goals
• progress information
• performance analytics generated from your activity

Where Rank Sarthi provides automated or AI-assisted academic analysis, the system may process relevant academic-performance information in order to generate learning insights or recommendations.

We aim to limit the personal information supplied to external processing services where reasonably possible.

Institute-provided information

Where a school, coaching institute or other educational organisation provides access to Rank Sarthi for its students, the institute may provide information such as:

• student name
• contact information
• class
• batch or cohort
• student identifier
• parent or guardian contact information where appropriate

The organisation providing such information is responsible for ensuring that it is authorised to provide the information to Rank Sarthi.

Where applicable, authorised institutes may receive academic-performance and progress information relating to students enrolled through that institute.

Contact and enquiry information

When you contact Rank Sarthi through our contact form, email or telephone, we may collect:

• name
• email address
• mobile number
• enquiry category
• message
• organisation or institute details, where applicable
• correspondence required to respond to your enquiry

Payment and transaction information

If you purchase a Rank Sarthi subscription, test series, package, top-up or other paid service, payment processing may be handled by an authorised third-party payment provider.

Rank Sarthi may retain transaction information such as:

• order reference
• payment status
• amount
• purchased product or plan
• invoice details
• refund status

Rank Sarthi does not intend to store full card numbers, UPI credentials, banking passwords or similar payment authentication credentials where these are processed directly by the payment provider.

Technical and usage information

When you use the website or platform, we may automatically receive technical information such as:

• IP address
• browser and device type
• operating system
• pages visited
• referring page or source
• date and time of access
• application or server errors
• session and security information
• performance and diagnostic logs

Where analytics tools are enabled, they may be used to understand how the website and platform are used and to improve performance and usability.

2. How We Use Information

We may use information collected through Rank Sarthi to:

• create and manage user accounts
• authenticate users and maintain account security
• provide academic content, assessments and platform functionality
• calculate test scores and performance statistics
• provide study-planning or academic-performance information
• generate automated or AI-assisted learning insights where such functionality is available
• personalise academic recommendations and resources
• provide institutional reporting where a student is legitimately enrolled through an institute
• process purchases, payments and refunds
• send necessary transactional communications
• respond to enquiries and support requests
• investigate suspected misuse, fraud or unauthorised access
• protect Rank Sarthi's content and platform integrity
• diagnose technical problems
• improve the website, platform and academic experience
• comply with applicable legal, accounting and regulatory obligations

We do not sell personal information to advertisers.

3. How Information May Be Shared

We may share information only where reasonably necessary for operating Rank Sarthi, including with:

Service providers

Technology, infrastructure, hosting, communications, analytics, payment or other service providers that process information on our behalf.

Educational institutes

Where a student receives access through an institute, authorised institute personnel may receive relevant student progress or assessment information.

They do not receive the student's password or payment authentication credentials.

Legal and regulatory requirements

We may disclose information where required by applicable law, a court, regulator or other legally authorised authority.

Business protection

Information may be used or disclosed where reasonably necessary to protect Rank Sarthi, its users, intellectual property, platform security or legal rights.

4. Cookies and Similar Technologies

Rank Sarthi may use cookies or similar technologies to:

• keep users signed in
• maintain session and security functionality
• remember preferences
• understand website usage
• improve website and platform performance

Where legally required, consent mechanisms may be used for non-essential cookies or analytics technologies.

Browser settings may also allow you to control or delete certain cookies.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• maintaining active accounts
• providing purchased services
• maintaining academic progress
• resolving disputes
• processing refunds
• maintaining security records
• complying with financial, legal and regulatory obligations

Different categories of information may have different retention periods.

Where an account is deleted or deactivated, some information may need to be retained for legitimate legal, financial, security or compliance purposes before being securely deleted or anonymised.

6. Children and Users Under 18

Many Rank Sarthi users may be under 18 years of age.

If you are under 18, you should use Rank Sarthi with the knowledge and permission of your parent or legal guardian.

Parents and guardians should review the information supplied by a student and the student's use of the platform where appropriate.

Where applicable law requires parental or guardian consent for the processing of a child's personal information, Rank Sarthi may require appropriate authorisation before providing relevant services.

7. Your Information and Choices

Subject to applicable law, you may contact us to request that we:

• provide information about personal data associated with your account
• correct inaccurate personal information
• update account information
• deactivate or delete your account
• address a privacy concern

Certain information may need to be retained where required for legal, financial, fraud-prevention, security or regulatory purposes.

Requests may be submitted through:

https://ranksarthi.com/contact

or:

info@ranksarthi.com

8. Information Security

Rank Sarthi uses reasonable technical and organisational safeguards designed to protect personal information.

These may include, where applicable:

• encrypted network connections
• secure authentication
• password hashing
• access controls
• logging and monitoring
• restricted administrative access
• infrastructure security measures

No online service can guarantee absolute security, but we take reasonable steps to protect user information and respond to identified security issues.

9. Third-Party Services and Links

Rank Sarthi may link to official examination authorities, educational resources, payment providers or other external websites.

Those services operate under their own privacy policies and practices.

Rank Sarthi is not responsible for the privacy practices of independently operated third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy when Rank Sarthi's services, technology, legal obligations or business practices change.

The updated version will display a revised "Last updated" date.

Where reasonably required, material changes may also be communicated through the platform or other appropriate channels.

11. Contact

Questions, privacy requests or concerns relating to this policy may be sent to:

RANKSARTHI- NEW GEN PRIVATE LIMITED

Flat No. F2, Harihar Apartments New Mangalapuri New Delhi – 110030 India

Email: info@ranksarthi.com

Phone: +91 92205 52551

Contact: https://ranksarthi.com/contact