Refund Policy

This Refund Policy applies to eligible paid purchases made directly from RANKSARTHI- NEW GEN PRIVATE LIMITED through Rank Sarthi.

Please review this policy before purchasing a test series, subscription, practice package, top-up or other paid digital product.

1. Refund Eligibility

A purchase is eligible for a refund only where the relevant purchased digital product or service has not been used.

For test-based products, a purchase will generally be considered used once you have:

• started a self-test, or
• started an attempt on any test paper made available through that purchase

Once a test or self-test attempt begins, the relevant purchased product is treated as used even if:

• the attempt is not completed
• the test is not submitted
• only some questions are answered

Starting one eligible attempt may therefore make the applicable package or item non-refundable.

Where a product page or purchase screen displays specific refund conditions, those conditions should be read together with this Refund Policy.

2. Unused Purchases

If the relevant purchased product has not been used as described above, you may submit a refund request.

A refund is not automatically approved merely because a request has been submitted.

Rank Sarthi may verify:

• the purchase
• account identity
• payment status
• test or product usage
• applicable package conditions

before approving a refund.

3. Multi-Item Purchases and Top-Ups

Where an order contains more than one separately identifiable item, package or top-up, refund eligibility may be assessed for each item where the system and commercial terms allow the items to be separated.

An unused eligible item may remain refundable even if a different item from the same order has already been used.

Where items form one indivisible bundled product, usage of that bundled product may affect refund eligibility for the entire bundle.

4. How to Request a Refund

To request a refund, contact Rank Sarthi using:

https://ranksarthi.com/contact

or:

info@ranksarthi.com

Please provide:

• your name
• account email or mobile number
• order/payment reference
• product purchased
• reason for the request
• any additional information reasonably required to identify the transaction

Refund requests are reviewed manually or through the applicable account and transaction records.

5. Approved Refunds

Where a refund is approved, Rank Sarthi may refund:

• the full eligible amount, or
• the eligible portion of a multi-item transaction where partial reversal is technically and commercially possible

An approved refund may also result in withdrawal of access to the refunded product.

6. Non-Refundable Situations

Unless otherwise required by applicable law, a refund may be declined where:

• an eligible test attempt has already started
• a self-test associated with the purchased product has already started
• the purchased digital content or service has already been materially used
• the request concerns content copied, downloaded or consumed in a manner that makes reversal impractical
• the purchase was obtained or used through fraud, abuse or violation of the platform terms
• a separate commercial agreement governs the purchase and excludes or modifies refund eligibility

Nothing in this policy removes any mandatory rights that a customer may have under applicable law.

7. Institute and B2B Purchases

Institute, bulk-seat, enterprise or other business purchases may be governed by a separate proposal, order, service agreement or commercial contract.

Where such an agreement contains its own cancellation or refund provisions, those provisions will apply to that purchase.

8. Processing of Approved Refunds

Approved refunds will normally be returned through the original payment method where technically available.

After Rank Sarthi initiates an approved refund, the time taken for the amount to appear in your account may depend on the payment provider, bank, card network or other financial institution.

Rank Sarthi cannot control external banking or payment-settlement timelines after a refund has been successfully initiated.

9. Cancellation and Account Access

Cancelling or deactivating an account does not automatically create refund eligibility.

Where a refund is approved, access to the refunded product may be removed or adjusted accordingly.

10. Contact

Questions regarding refunds may be sent to:

RANKSARTHI- NEW GEN PRIVATE LIMITED

Flat No. F2, Harihar Apartments New Mangalapuri New Delhi – 110030 India

Email: info@ranksarthi.com

Phone: +91 92205 52551

Contact: https://ranksarthi.com/contact